Frequently Asked Questions
If you have questions about our classes, events, Gift Cards, or online ordering that you don't see answered below, please email us at email@example.com.
CLASS AND EVENT CANCELLATION POLICY
Our goal is always to make it easy for you to learn about, share, and explore wine. We offer advance registration for classes and reservations for special events to make planning easier for you. We also always encourage you to drop by our studio at any time to see what’s happening. Classes and events will always remain open to drop-ins until there are no more seats available.
But we also understand that schedules change. For that reason, our cancellation policy is as follows:
For cancellations over 48 hours in advance, a refund will be issued in the original form of payment. To request a cancellation, please email firstname.lastname@example.org with your order number.
For cancellations within 48 hours, no credit/exchange is possible. If you’re unsure of your schedule and don’t feel like registering in advance, you’re always welcome to “drop in” for your desired class or event, as space may still be available.
Note that for classes and events with limited space, the online registration/reservation system shows the number of spots currently available, so you can refer to it for an idea of how much space may be left. Click on the Number of Attendees drop-down as if you were going to register/reserve. The maximum number of attendees you can select indicates how many spots currently remain.
We also encourage you to send a friend in your place if something comes up and you can’t attend.
CLASS LEVELS AND COSTS
Class costs are determined based on materials provided during class, including wines poured and food served (where applicable).
There are no “pre-requisites” for any class at any level. Though intermediate and advanced classes may assume a foundation of wine knowledge, we promise to never “talk down” to any student. Asking questions is a founding principle of Corkbuzz, and so is making wine fun and accessible to everyone.
If you are interested in a class but aren’t sure if it’s the right fit for you, feel free to email us with questions at email@example.com… or just give it a try! We always welcome your presence and promise you’ll learn tons.
ALLERGIES, DIETARY RESTRICTIONS, SPECIAL REQUESTS
If you are attending one of our classes, dinners or events and have an allergy, dietary restriction or special request, please email us at firstname.lastname@example.org to let us know in advance so we can do our best to accommodate you. Please note that our menus and wine lists are always created with seasonality, suitability to the occasion, and with food/wine pairing affinities in mind! See something you don’t normally eat or drink? We encourage you to try it… you might like it!
5 CLASS PACKS
Please note that if you must cancel your registration for one of your classes in the 5 class pack you will be credited the prorated amount for that class. If you need to make a class change, please email email@example.com.
If you need to change multiple classes in your pack, we would love to get you into your ideal placement. Please note that due to our guests on the wait list, we cannot accommodate all requests. Once you have changed classes, we do not allow for switching registrations twice.
Corkbuzz Gift Cards may be spent online for class or event registrations, or in our wine bar and studio for food, wine, classes, or events.
Purchasing Gift Cards
Gift Cards are available for purchase online and in store. We currently offer both physical and digital gift cards for your convenience. Simply select a dollar amount, and follow the prompts in check out. Digital Gift Cards will be emailed directly with a redemption code. For physical gift cards, you’ll be prompted during the checkout to supply a mailing address and a message to your recipient. Once your purchase is completed, we’ll take it from there! Gift Cards are sent by standard USPS mail and can take two to nine days to arrive based on destination.
Redeeming Gift Cards
If you have funds on a gift card and would like to redeem them toward a class or online purchases, email firstname.lastname@example.org with the following: your name; the class requested (Date/Time/Location); number of seats; and Gift Card Number. Our team will check the availability of your selection, redeem your gift card, and confirm it with you. Gift Cards can also be used for food and drink purchases in our wine studio.
When Problems Occur
For any questions about the Gift Card system, please contact us by email at email@example.com. Please make sure to provide us with as much information as possible in your email.